Protect your ITD Custom order from unexpected shipping issues.
When Shipping Protection is added to your order, eligible packages may be covered against loss, damage, or theft during transit and delivery, subject to the terms and conditions of the protection program.
What's Covered?
Lost in Transit
Your package is lost or goes missing during shipment.
Damaged in Transit
Your ITD Custom product arrives damaged as a result of shipping.
Delivered but Not Received
Your tracking shows the package as delivered, but you cannot locate it.
Theft
If theft protection is included with your selected coverage, eligible packages stolen after delivery may be covered.
What's Not Covered?
Shipping Protection does not cover issues resulting from:
- Incorrect shipping information provided by the customer
- Damage occurring after delivery
- Normal product wear or misuse
- Unauthorized returns
- Shipping delays that do not result in loss or damage
- Claims submitted outside the applicable claim period
- Items that were not covered by the protection purchased
Need to File a Claim?
If your protected order is lost, damaged, or stolen, submit a claim as soon as possible.
Have your ITD Custom order number and tracking information available when submitting your claim.
[FILE A SHIPPING BY EMAILING ALL INFORMATION TO MARCUS@INNOVATIVE-TOOL.COM]
Shipping Protection & ITD Warranty
Shipping Protection covers eligible shipping and delivery issues. It is separate from ITD Custom's product warranty, which covers eligible defects in materials and workmanship. ITD Return and Warranty information can be found HERE